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3:10
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Practical Analyst
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pTell me and I#8217;ll forget; show me and I may remember; involve me and I#8217;ll understand./p
p- a href="http://thinkexist.com/quotation/tell_me_and_i-ll_forget-show_me_and_i_may/10546.html" target="_blank"Chinese Proverb/a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/07/16/quoteworthy-chinese-proverb-involve-me-and-ill-understand/"Quoteworthy: Chinese Proverb #8211; Involve me and I#8217;ll understand/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/03/15/quoteworthy-c-s-lewis-dont-use-words-too-big-for-the-subject/' rel='bookmark' title='Permanent Link: Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject'Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject/a/li
lia href='http://practicalanalyst.com/2010/04/27/quoteworthy-hunt-thomas-dont-repeat-yourself/' rel='bookmark' title='Permanent Link: Quoteworthy: Hunt #038; Thomas #8211; Don#8217;t Repeat Yourself'Quoteworthy: Hunt #038; Thomas #8211; Don#8217;t Repeat Yourself/a/li
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4:06
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Practical Analyst
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p style="text-align: center;"a href="http://practicalanalyst.com/wp-content/uploads/2010/07/1089869_empty_billboard.jpg"img class="aligncenter size-full wp-image-2550" title="1089869_empty_billboard" src="http://practicalanalyst.com/wp-content/uploads/2010/07/1089869_empty_billboard.jpg" alt="" width="300" height="224" //a/p
pPeter Senge, in a href="http://www.amazon.com/gp/product/0385260954?ie=UTF8amp;tag=jnotes-20amp;linkCode=as2amp;camp=1789amp;creative=390957amp;creativeASIN=0385260954"The Fifth Discipline: The Art amp; Practice of the Learning Organization/aimg style="border: none !important; margin: 0px !important;" src="http://www.assoc-amazon.com/e/ir?t=jnotes-20amp;l=as2amp;o=1amp;a=0385260954" border="0" alt="" width="1" height="1" /, said that #8220;[a]t its simplest, a shared vision is the answer to the question, #8216;What do we want to create?#8217;#8221; I#8217;ve mentioned several times that I think a business analyst#8217;s primary responsibility is that of facilitating shared understanding (or shared vision) among project stakeholders. We help our organizations arrive at an agreement as to #8220;what we want to create#8221; within the parameters of the elicited needs and constraints./p
pSome of my most important #8220;eureka#8221; moments as a business analyst have come when I realized that producing cookie-cutter documents conforming to all the stylistic rules of #8220;good requirements#8221; didn#8217;t necessarily constitute effective communication. And debating the relative merits of whether it#8217;s best to specify requirements with use cases or user stories or declarative statements is not nearly as important as the question, #8220;how can I express these requirements in a way that engages and makes sense to emthis/em audience for emthis/em project?#8221;/p
pJames Shore, a href="http://jamesshore.com/Blog/Up-Front-Requirements.html" target="_blank"describing a situation where his team had specified requirements accurately, thoroughly and to the best ability of the team/a, said (emphasis mine):/p
blockquotepWhat went wrong is that the customers didn#8217;t engage in the up-front requirements process. They looked engaged#8211;they were physically present and participating#8211;but they didn#8217;t know what they were getting and couldn#8217;t imagine it from the materials we were giving them.emstrong span style="font-style: normal;"span style="font-weight: normal;"I think what went wrong is that/span/span imagining software from a verbal or written description is a difficult skill, one that most customers don#8217;t have/strong/em./p/blockquote
pI think Shore makes a significant point, here. It#8217;s easy to get wrapped up in the textbook process and deliverables and doing them the proverbial #8220;right way#8221; and then overlook the notion that our real value lies in, first, identifying the requirements, and then in modeling them in a way (whatever way that may be) that makes it as easy as possible for the audience to understand what success for the project looks like, and hopefully achieve that ever-elusive goal of #8220;shared vision.#8221;/p
pLet me say this again in just a slightly different way, because I think this is so important, and because I think a lot of analysts miss the point: Your value as an analyst is not in asking a bunch of questions and cranking out documents, but in facilitating understanding; in optimizing the requirements models you create to maximize their communicative value. Our value is in creating a shared vision of what constitutes success in the minds of every project participant./p
pI do have some ideas as to ways to maximize the communicative value of requirements, but we#8217;ll leave that as a topic for another day. But in closing I will ask - what are you doing to make it easy (or at least easier) for your audience of stakeholders to understand requirements? Or, for your project team to reach a #8220;shared vision#8221; of what you#8217;ll create?/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/07/15/business-analysts-what-do-we-want-to-create/"Business Analysts: What Do We Want to Create?/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/05/19/business-analysts-dont-forget-your-roi/' rel='bookmark' title='Permanent Link: Business Analysts: Don#8217;t Forget Your ROI!'Business Analysts: Don#8217;t Forget Your ROI!/a/li
lia href='http://practicalanalyst.com/2010/02/23/leadership-through-communication/' rel='bookmark' title='Permanent Link: Leadership Through Communication'Leadership Through Communication/a/li
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/ol/p
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19:15
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Practical Analyst
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pWhen you wish to instruct, be brief; that men#8217;s minds take in quickly what you say, learn its lesson, and retain it faithfully. Every word that is unnecessary only pours over the side of a brimming mind./p
p- a href="http://thinkexist.com/quotation/when_you_wish_to_instruct-be_brief-that_men-s/148606.html" target="_blank"Marcus Tullius Cicero/a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/06/14/quoteworthy-cicero-be-brief/"Quoteworthy: Cicero #8211; Be Brief/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/05/20/quoteworthy-william-strunk-vigorous-writing-is-concise/' rel='bookmark' title='Permanent Link: Quoteworthy: William Strunk #8211; Vigorous Writing is Concise'Quoteworthy: William Strunk #8211; Vigorous Writing is Concise/a/li
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lia href='http://practicalanalyst.com/2010/03/09/quoteworthy-george-orwell-on-scrupulous-writing/' rel='bookmark' title='Permanent Link: Quoteworthy: George Orwell on #8220;Scrupulous Writing#8221;'Quoteworthy: George Orwell on #8220;Scrupulous Writing#8221;/a/li
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6:06
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Practical Analyst
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pView the original post or comment on a href="http://practicalanalyst.com/2010/06/02/kid-tossing/"Kid Tossing/a/p
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5:53
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Practical Analyst
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divspan style=""- Aristotle/span/div
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pNo related posts./p
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3:17
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Practical Analyst
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pVigorous writing is concise. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that every word tell./p
p- a href="http://www.bartleby.com/141/strunk5.html" target="_blank"William Strunk Jr./a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/05/20/quoteworthy-william-strunk-vigorous-writing-is-concise/"Quoteworthy: William Strunk #8211; Vigorous Writing is Concise/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/03/09/quoteworthy-george-orwell-on-scrupulous-writing/' rel='bookmark' title='Permanent Link: Quoteworthy: George Orwell on #8220;Scrupulous Writing#8221;'Quoteworthy: George Orwell on #8220;Scrupulous Writing#8221;/a/li
lia href='http://practicalanalyst.com/2010/06/14/quoteworthy-cicero-be-brief/' rel='bookmark' title='Permanent Link: Quoteworthy: Cicero #8211; Be Brief'Quoteworthy: Cicero #8211; Be Brief/a/li
lia href='http://practicalanalyst.com/2010/03/15/quoteworthy-c-s-lewis-dont-use-words-too-big-for-the-subject/' rel='bookmark' title='Permanent Link: Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject'Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject/a/li
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3:12
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Practical Analyst
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As business analysts, we#8217;re trained to help business stakeholders prioritize projects and requirements within projects to help ensure that the right things are done in the right order to optimize the return on their investment. I think it#8217;s important that we take our own advice when it comes to our analysis efforts and keep ROI (Return on Investment) at front of mind./p
pAssuming our emraison d#8217;être/em as BA#8217;s is to help stakeholders reach a shared understanding of what is required for a successful product, what are the things we can do to create that understanding at the lowest cost in time and effort?/p
pAnd I#8217;m not suggesting we skimp or not take proper time to do the analysis, only that we be smart about it. One of the reasons traditional delivery methodologies get a bad rap is that they are so regimented and template/checklist-bound. Or, maybe it#8217;s that analysts (and other project team members) interpret them as requiring the regimentation and checklists #8211; but I digress./p
pIn any case, you do have to do the analysis. You just have to be expert enough to understand what models and methods #8211; among those available to you #8211; give you the best return on your investment for a particular project and its accompanying set of circumstances./p
pA few examples:/p
ul
liIf we are producing a document that no one reads, the return is probably not worth the investment of time and effort./li
liFurther, if we are producing a document that everyone reads and approves, but that doesn#8217;t contribute directly to helping get product out the door, not only is our time and effort wasted, but so is that of everyone who takes the time to review it./li
liIf we are spending extra time on paperwork just to make sure that every section of a document has at least #8220;something#8221; in it, the return is probably not worth the investment of time and effort./li
/ul
pThere are just so many types of requirements, so many types of models, so many tools at an analyst#8217;s disposal that one can easily get caught up in doing things to be doing them #8211; as part of a process/template, because they worked well enough another time, or because #8220;that#8217;s what we#8217;ve always done.#8221;/p
pWhen focusing on #8220;the process#8221; or #8220;the checklist#8221;, one can easily forget that the value we provide is not in producing documents, but in clearing the path that leads to stakeholder alignment through shared understanding./p
pThere are lots of #8220;good things#8221; that we could do, that may be helpful to someone, somewhere, sometime. The trick is to learn to identify and focus on the #8220;best things#8221; #8211; the things that will move this particular effort furthest forward with an acceptable level of risk for the time and effort invested./p
pI say #8220;at an acceptable level of risk,#8221; because analysis paralysis almost always results from well-intentioned project teams doing #8220;good things#8221; well past the point of diminishing returns in a futile attempt to entirely remove risk of the unknown from the equation./p
pBefore diving right in and #8220;doing,#8221; I find that it#8217;s a good idea to assess the available tools in my BA toolbox #8211; by that, I mean the collection of documents, models, methods, tips and tricks #8211; basically the things that I can contribute that could help sharpen that shared vision of product/project success for my stakeholders./p
pIt isn#8217;t practical to use them all for every project, so I have to decide which tools will get me the farthest toward that shared understanding at the smallest cost. Once I have a pretty good idea on how I think I can add value, I work with my project team members to make sure they understand and are comfortable with those tools/models/etc. Once the team is on board, off we go #8211; readjusting as needed when circumstances change./p
pSo, here are a few questions for your consideration. An answer of #8220;yes#8221; MAY indicate an opportunity for you to modify your activities to improve your allocation of time and effort to improve ROI./p
ul
liAre you doing tasks/work just to fill out a template, or a generic project plan?/li
liDo you use the very same modeling techniques, with no variance, for every project?/li
liDo you get the sense that your documents aren#8217;t being fully read or used to drive downstream activity?/li
liDo your analysis efforts seem to take longer than you think they should?/li
liDoes what you#8217;re working on contribute directly to creating a shared vision among stakeholders of what is required for success on the given project/product?/li
/ul
pSo, when is the last time you considered the ROI for your analysis efforts? And what are you doing to improve it?/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/05/19/business-analysts-dont-forget-your-roi/"Business Analysts: Don#8217;t Forget Your ROI!/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/07/15/business-analysts-what-do-we-want-to-create/' rel='bookmark' title='Permanent Link: Business Analysts: What Do We Want to Create?'Business Analysts: What Do We Want to Create?/a/li
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lia href='http://practicalanalyst.com/2010/02/23/leadership-through-communication/' rel='bookmark' title='Permanent Link: Leadership Through Communication'Leadership Through Communication/a/li
/ol/p
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5:32
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Practical Analyst
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pEvery piece of knowledge must have a single, unambiguous, authoritative representation within a system. The alternative is to have the same thing expressed in two or more places. If you change one, you have to remember to change the others#8230; It isn#8217;t a question of whether you#8217;ll remember: it#8217;s a question of when you will forget./p
p- A. Hunt and D. Thomas on the #8220;DRY principle#8221; (don#8217;t repeat yourself) from a href="http://www.amazon.com/gp/product/020161622X?ie=UTF8amp;tag=jnotes-20amp;linkCode=as2amp;camp=1789amp;creative=390957amp;creativeASIN=020161622X"The Pragmatic Programmer: From Journeyman to Master/aimg style="border: none !important; margin: 0px !important;" src="http://www.assoc-amazon.com/e/ir?t=jnotes-20amp;l=as2amp;o=1amp;a=020161622X" border="0" alt="" width="1" height="1" //p
pI might add that the same applies for documentation! #8211; JB/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/04/27/quoteworthy-hunt-thomas-dont-repeat-yourself/"Quoteworthy: Hunt #038; Thomas #8211; Don#8217;t Repeat Yourself/a/p
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5:44
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Practical Analyst
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pIt is the mark of an instructed mind to rest satisfied with the degree of precision which the nature of the subject admits and not to seek exactness when only an approximation of the truth is possible./p
p- a href="http://quotationsbook.com/quote/12998/" target="_blank"Aristotle/a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/04/07/quoteworthy-aristotle-rest-satisfied-with-the-degree-of-precision-which-the-nature-of-the-subject-admits/"Quoteworthy: Aristotle #8211; Rest satisfied with the degree of precision which the nature of the subject admits/a/p
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/ol/p
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6:24
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Practical Analyst
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pThere are five fundamental qualities that make every team great: communication, trust, collective responsibility, caring and pride. I like to think of each as a separate finger on the fist. Any one individually is important. But all of them together are unbeatable./p
p- a href="http://coachk.com/coach-k-media/quotes/" target="_blank"Mike Krzyzewski/a (Coach K.)/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/04/05/quoteworthy-mike-krzyzewski-five-fundamental-qualities-that-make-a-team-great/"Quoteworthy: Mike Krzyzewski #8211; Five fundamental qualities that make a team great/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/03/15/quoteworthy-c-s-lewis-dont-use-words-too-big-for-the-subject/' rel='bookmark' title='Permanent Link: Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject'Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject/a/li
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/ol/p
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1:20
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Practical Analyst
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pWords and pictures are intricately linked in journalism, advertising and educational contexts. Words printed under a photograph, the caption, signal the importance of the common sense representations portrayed in the image. Words beside a picture in an advertisement explain a product and its attributes clearly to a potential customer. Words spoken by an instructor give explanations and life to slides projected from the back of a darkened classroom. Words and images work together for most successful communications./p
p- a href="http://commfaculty.fullerton.edu/lester/writings/viscomtheory.html" target="_blank"Dr. Paul Martin Lester/a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/03/30/quoteworthy-paul-martin-lester-words-and-images-work-together/"Quoteworthy: Paul Martin Lester #8211; Words and Images Work Together/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/03/15/quoteworthy-c-s-lewis-dont-use-words-too-big-for-the-subject/' rel='bookmark' title='Permanent Link: Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject'Quoteworthy: C.S. Lewis #8211; Don#8217;t use words too big for the subject/a/li
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lia href='http://practicalanalyst.com/2010/05/20/quoteworthy-william-strunk-vigorous-writing-is-concise/' rel='bookmark' title='Permanent Link: Quoteworthy: William Strunk #8211; Vigorous Writing is Concise'Quoteworthy: William Strunk #8211; Vigorous Writing is Concise/a/li
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3:01
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Practical Analyst
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pI keep six honest serving menbr /
(They taught me all I knew);br /
Their names are What and Why and Whenbr /
And How and Where and Who./p
p- a href="http://www.kipling.org.uk/poems_serving.htm" target="_blank"Rudyard Kipling/a/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/03/28/quoteworthy-kipling-six-honest-serving-men/"Quoteworthy: Kipling #8211; Six Honest Serving Men/a/p
pNo related posts./p
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1:59
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Practical Analyst
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p style="text-align: center;"img class="aligncenter" title="steps" src="http://practicalanalyst.com/wp-content/uploads/2010/03/steps.jpg" alt="" width="300" height="225" //p
pI recently read and highly recommend Barbara Carkenord#8217;s book, a href="http://www.amazon.com/gp/product/1604270071?ie=UTF8amp;tag=jnotes-20amp;linkCode=as2amp;camp=1789amp;creative=390957amp;creativeASIN=1604270071" target="_blank"Seven Steps to Mastering Business Analysis/a, and must admit it has quickly approached the top of my list of favorite business analysis resources. It covers the basics needed to help get new analysts off to a productive start, but is also a nice handbook for the seasoned analyst looking to review the fundamentals or improve upon his/her skills./p
pIn chapter 4, she covers processes (business activities that turn inputs into outputs) and some of the subtle differences between use cases and processes. As supporting material, she provides a helpful sample process template, which I recently modified and used to catalog some processes that were being considered for movement to a different technical platform as part of a recent project. a href="http://practicalanalyst.com/wp-content/uploads/2010/03/steps.jpg"/a/p
div id="attachment_2430" class="wp-caption aligncenter" style="width: 451px"a href="http://practicalanalyst.com/wp-content/uploads/2010/03/processtemplate1.jpg"img class="size-full wp-image-2430 " title="processtemplate" src="http://practicalanalyst.com/wp-content/uploads/2010/03/processtemplate1.jpg" alt="" width="441" height="566" //ap class="wp-caption-text"Low-fi screen cap to give a general idea of the template#39;s look and contents/p/div
pI chose to use the template to catalog the processes because I wanted to capture the most important details about the processes, but I wanted to do it in way that was modular #8211; by that I mean that I wanted to be able to hand someone a single document for a process and be able to tell them, #8220;here#8217;s what you need to know about this one#8221; and have it be sufficient to stand alone. I also wanted the brief document to be thorough, but not lengthy. Using this template for each process worked nicely for capturing the level of completeness and modularity I was looking for./p
pHaving found the template so useful, I asked Barb#8217;s permission to share a href="http://practicalanalyst.com/downloadsProcess-Template.docx" target="_self"my adaptation/a of it here for you folks to look at and a href="http://practicalanalyst.com/downloadsProcess-Template.docx" target="_self"download/a if you like, which she graciously granted./p
pI#8217;d encourage you to take a look at it to see if it might be of use. Tweak it as needed to suit your situation. See if it might be as useful to you as it was for me. I won#8217;t use the template for every project, but it serves as a nice, new addition to my figurative #8220;toolbox#8221; of business analysis tools and techniques I can pull from as needed./p
pAgain, I highly recommend #8220;a href="http://www.amazon.com/gp/product/1604270071?ie=UTF8amp;tag=jnotes-20amp;linkCode=as2amp;camp=1789amp;creative=390957amp;creativeASIN=1604270071" target="_blank"Seven Steps/a#8221; for business analysts of any experience level, and if your interested in seeing more from Barb, she#8217;s not hard to find. She a href="http://www.b2ttraining.com/author/barbara/" target="_blank"blogs occasionally at B2T#8217;s Business Analyst blog/a. She was also a recent guest on the a href="http://www.requirements.net/2010/03/12/requirements-unplugged-podcast-season-3-episode-3/" target="_blank"Requirements.net podcast/a, and a href="http://www.theiiba.org/Content/NavigationMenu/Learning/Webinars/PublicArchive/default.htm#BarbaraCarkenord" target="_blank"hosted a recent IIBA webinar/a./p
pHopefully you#8217;ll find the template useful. If you do, remember to thank Barb!/p
pView the original post or comment on a href="http://practicalanalyst.com/2010/03/23/seven-steps-and-a-nice-little-process-template/"Seven Steps and a Nice Little Process Template/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2008/01/22/a-couple-tips-on-keeping-use-cases-simple/' rel='bookmark' title='Permanent Link: A Couple Tips on Keeping Use Cases Simple'A Couple Tips on Keeping Use Cases Simple/a/li
/ol/p
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4:41
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Practical Analyst
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pa href="http://practicalanalyst.com/wp-content/uploads/2010/03/351760_old_ball_and_chain_series_1.jpg"img class="aligncenter size-full wp-image-2419" title="Ball and Chain" src="http://practicalanalyst.com/wp-content/uploads/2010/03/351760_old_ball_and_chain_series_1.jpg" alt="" width="300" height="224" //a/p
pI found this ia href="http://www.futilitycloset.com/2010/01/13/bootstraps-everlasting/"nteresting little quote/a a few weeks ago./p
blockquotepI recently visited an Eastern sage and asked him, ‘Is it possible to live for ever?’ ‘Certainly,’ he replied, ‘You must undertake to do two things.’ ‘What are they?’ ‘Firstly, you must never again make any false statements.’ ‘That’s simple enough. What is the second thing I must do?’ ‘Every day you must utter the statement ‘I will repeat this statement tomorrow.’ If you follow these instructions faithfully you are certain to live forever.’/p
p– Jacqueline Harman, letter to the Daily Telegraph, Oct. 8, 1985/p/blockquote
pSo, why do I post that on my business analysis blog, if not only to share a cute little witticism? Here#8217;s my take #8211; and think on this for a sec.: If not for the constraint of.. well, mortality, the requirements for living forever sound pretty darn simple, don#8217;t they?/p
pIn addition to eliciting and specifying the requirements, an important part of the analyst#8217;s value-add lies in helping business stakeholders and delivery teams identify and understand the business, technical, legal/regulatory or other constraints that will apply for the solution./p
pA clear understanding of these restrictions and limitations helps solution designers/architects narrow the potential solution set to those that are most realistic (or at least to those within the realm of possibility!) and helps the business stakeholder arrive at realistic expectations./p
pView the original post or comment on a href="http://practicalanalyst.com/2010/03/22/dont-forget-the-constraints/"Don#8217;t Forget the Constraints!/a/p
pRelated posts:ollia href='http://practicalanalyst.com/2010/05/19/business-analysts-dont-forget-your-roi/' rel='bookmark' title='Permanent Link: Business Analysts: Don#8217;t Forget Your ROI!'Business Analysts: Don#8217;t Forget Your ROI!/a/li
lia href='http://practicalanalyst.com/2007/03/14/curing-analysis-paralysis/' rel='bookmark' title='Permanent Link: Curing Analysis Paralysis'Curing Analysis Paralysis/a/li
lia href='http://practicalanalyst.com/2007/02/12/avoiding-the-how-trap-in-requirements-authoring/' rel='bookmark' title='Permanent Link: Avoiding the #8220;How#8221; Trap in Requirements Authoring'Avoiding the #8220;How#8221; Trap in Requirements Authoring/a/li
/ol/p
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